Help Desk Specialist

AT&T Public Sector & Wholesale Solutions
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Post Date: Dec 29, 2017
Location: Maryland - Baltimore
Security Clearance: Top Secret w/ Full Scope Lifestyle Poly
Job Type: Permanent
Start Date: - n/a -
Salary: - n/a -
Job Reference: - n/a -
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Full Scope Polygraph Professionals are invited to interview for the hottest jobs in IT & Security at the AT&T Public Sector Solutions Open House Hiring Event:

Wednesday, January 24
Hiring Event: 11:00 AM - 5:00 PM

BWI Marriott
1743 West Nursery Rd.
Linthicum Heights, MD 21090

A Full Scope Polygraph Clearance is Required to Attend.

Register at

Offer letters will be presented onsite to qualified candidates. Bring multiple copies of your resume with you.

Please share this event with your fellow cleared colleagues & friends.

AT&T Public Sector Solutions Is Hiring Help Desk Specialists.

Job Description:
The Level 2 Help Desk Specialist shall possess the following capabilities: Develop an understanding of the numerous process flows to other IT systems, create and maintain user accounts; Create Help Desk tickets in the designated ticket tracking system, provide an initial acknowledgement to the end user validating receipt of the ticket; If possible resolve ticket, communicate resolution to the end user and obtain customer sign-off before closing ticket. If unable to resolve thoroughly document ticket with actions taken in an attempt to resolve and escalate ticket in accordance with applicable processes; Assist users with account creation, accessing and using IT systems; Update Standard Operating Procedures documents to adapt to new system functionality or configuration changes; Receive, triage and route tickets to Tier 2 Help Desk according; Analyze, log and track issue and problem tickets;Compile and organize data for monthly status reports; Provide trend analysis and metrics to the Government based on gather data and monthly status reports; Provide daily written and oral communications, make recommendations for improving documentation; Ensure compliance with security procedures for data handling, participate in planning sessions for process improvement; Update and maintain the Help Desk Handbook to stay consistent with current processes and procedures; Provide recommendation to the Government on issues/problems identified and reported in trend analysis; Attend weekly meeting to apprise the Government on the status of tickets and any issues/problems with resolving tickets.

Qualifications: Three (3) years of Help Desk experience with a Bachelor’s Degree in a Business, Technical or Math related field. Five (5) years with an Associate’s Degree or seven (7) years experience may be substituted for the Bachelor’s Degree.

Immediate Opportunities Include:

Cable Technician
Configuration Manager
Financial Analyst
Hardware Engineer
Hardware Technician
Help Desk Specialist
Information Systems Security Engineer
Information Systems Security Officer
Project Manager
Quality Specialist
Queue Coordinator
Queue Manager
Senior Financial Analyst
Software Engineer
System Administrator
System Engineer
Technical Manager
Technical Writer
Telecommunications Network Engineer
Test Engineer

AT&T – more than a job – it’s an adventure of innovation!

Not only is AT&T the industry leader in telecommunications, high-speed Internet, and pay TV, but we are a top competitor in government services. With an AT&T career, you could find yourself on a team facing a range of challenges – from chasing artificial intelligence, resolving quantum computing, or working cybersecurity opportunities, to building tomorrow’s global network. If you would like to be at the forefront of the ever-expanding world of information technology, AT&T is the career choice for you.

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