Technical Manager

AT&T Public Sector Solutions
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Post Date: Mar 28, 2017
Location: Maryland
Security Clearance: Top Secret w/ Full Scope Lifestyle Poly
Job Type: Permanent
Start Date: - n/a -
Salary: - n/a -
Job Reference: - n/a -
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Supervises the centralized/field operations staff in the activities associated with the identification, prioritization, and resolution of operational problems or hardware installations. Refers problems to Tier 3 staff for resolution as required, tracks and monitors response/resolution time, and verifies user acceptance. Requires strong understanding of technical aspects of desktop, voice and/or data communications, and LAN telecommunications including desktop and switching equipment, vendors, networking, network components, user training, installation, and customer service.

Qualifications: Bachelor's Degree and three (3) years experience or Associate's Degree or Technical School with five (5) years experience or high school diploma with ten (10) years experience.