Queue Manager

AT&T Public Sector & Wholesale Solutions
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Post Date: Dec 29, 2017
Location: Maryland - Baltimore
Security Clearance: Top Secret w/ Full Scope Lifestyle Poly
Job Type: Permanent
Start Date: - n/a -
Salary: - n/a -
Job Reference: - n/a -
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Full Scope Polygraph Professionals are invited to interview for the hottest jobs in IT & Security at the AT&T Public Sector Solutions Open House Hiring Event:

Wednesday, January 24
Hiring Event: 11:00 AM - 5:00 PM

BWI Marriott
1743 West Nursery Rd.
Linthicum Heights, MD 21090

A Full Scope Polygraph Clearance is Required to Attend.

Register at ATTexpo.com

Offer letters will be presented onsite to qualified candidates. Bring multiple copies of your resume with you.

Please share this event with your fellow cleared colleagues & friends.

AT&T Public Sector Solutions Is Hiring Queue Managers.

Job Description:
The Level 2 Queue Manager shall possess the following capabilities to perform the following routine tasks: Monitoring the queues and reallocating tickets before missing Response time SLA; Coordinate tickets that cross organizational boundaries to ensure customer satisfaction; Assigned the tickets which are out of scope to Service Desk/Other Teams; Daily Report on Incidents/Change/Problem tickets and SLA status; Summary report on all Major incidents occurring on shift; Ensure associated tickets are related to the parent ticket and proper follow-up is performed once incident is resolved; Assist with proper assignment of tickets as well as facilitation of resource allocation based on work load; Coordinate resources with teams across disciplines to ensure SLA targets are met; Resource scheduling for Call Center.

Qualifications: Bachelor’s degree or equivalent combination of education and experience. Two (2) supporting a large Enterprise environment. Experience with Linux, Windows, or network administration. Three (3) years experience managing a customer-facing service organization providing support across multiple locations on a 24x7 basis. Experience generating reporting from ticketing tools. Experience working with ticketing tools such as ServiceNow, BMC Remedy, or HP Service Manager. ITIL v3 Foundations certification desired.

Immediate Opportunities Include:

Cable Technician
Configuration Manager
Financial Analyst
Hardware Engineer
Hardware Technician
Help Desk Specialist
Information Systems Security Engineer
Information Systems Security Officer
Project Manager
Quality Specialist
Queue Coordinator
Queue Manager
Senior Financial Analyst
Software Engineer
System Administrator
System Engineer
Technical Manager
Technical Writer
Telecommunications Network Engineer
Test Engineer

AT&T – more than a job – it’s an adventure of innovation!

Not only is AT&T the industry leader in telecommunications, high-speed Internet, and pay TV, but we are a top competitor in government services. With an AT&T career, you could find yourself on a team facing a range of challenges – from chasing artificial intelligence, resolving quantum computing, or working cybersecurity opportunities, to building tomorrow’s global network. If you would like to be at the forefront of the ever-expanding world of information technology, AT&T is the career choice for you.

For details visit ATTexpo.com